Skip to content

General information

Name
Assistant Manager, O2O Projects
Job Posting date
23-Sep-2025
Job Code
JSG001468
Country/Region
Singapore
Banner
Guardian
Department
Digital
Section
Tampines
Site
900-Business Development
Job Type
Store Support Centre
Job ID
16232

Description & Requirements

The Role

 

The O2O Project Assistant Manager plays a pivotal role in driving strategic innovation initiatives that bridge Guardian's offline and online touchpoints, with a strong focus on integrated health and wellness services. This role supports the Head of Business Development in the design, execution, and scaling of pilot programs such as health assessments and digital health partnerships. The candidate will manage end-to-end project execution including business case development, internal and external stakeholder alignment, and operational integration into Guardian's omnichannel ecosystem.


Responsibilities

 

  • Support planning and execution of O2O initiatives focused on health & wellness integration:
  • Conduct feasibility studies, develop business cases and track ROI for pilot programs
  • Collaborate with internal functions (e.g. Store Ops, Tech, Marketing, Legal) and external partners (e.g. health tech providers, medical partners etc. to co-create service journeys and digital tools
  • Define clear customer experience flows across physical and digital interfaces
  • Coordinate pilot rollout plans, training materials, SOPs, and post-launch performance reviews
  • Track milestones, manage project timelines, and escalate risks to the Head of Business Development
  • Maintain proper documentation of contracts, partner deliverables and operating procedures
  • Work closely with Product and Digital Tech teams to ensure proper backend integration with the Guardian App and CDP
  • Support the Head of Business Development in crafting proposals, decks and reports for management reviews

 

About You

 

  • Bachelor's degree in Business, Healthcare, Life Sciences, Pharmacy, or related fields
  • 2-3 years of relevant experience in project management, healthcare innovation, or retail O2O strategy
  • Prior involvement in digital health/wellness pilots or health &  beauty operations is a plus
  • Strong analytical and strategic thinking capabilities; able to build ROI models and project justifications
  • Proficient in PowerPoint, Excel, and project tracking tools
  • Excellent communication skills with proven ability to manage diverse stakeholders and external vendors
  • Able to work independently in a fast-paced, cross-functional environment

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

 

DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management. 

 

To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com