DFI Retail Group

The Senior Officer/ Assistant Manager, Inclusion, Engagement & Wellbeing will support the Head of Engagement & Wellbeing in developing and implementing initiatives to drive team member engagement, enhance wellbeing, and foster a culture of recognition across the organisation. The role will also contribute to creating a positive team member experience and supporting strategies that build organisational resilience and promote DFI as an employer of choice through a strong focus on diversity, equity and inclusion.

Is this your next challenge in People & Culture?

The challenge is to:

• Listening Strategy - assist in the design, implementation, and management of surveys and feedback mechanisms, such as new joiner surveys, exit surveys, annual engagement surveys, and pulse surveys
• Analyse survey data to identify trends and provide actionable insights to leadership
• Team Member Engagement - support the tracking and reporting of team member engagement initiatives and action planning progress
• Collaborate with internal teams to ensure engagement strategies are effectively implemented and aligned across the organization
• Strengthening Team Member Experiences - coordinate and enhance recognition initiatives to celebrate team achievements and encourage a culture of appreciation
• Develop and deliver tools and campaigns to enable people managers to recongnise and care of their teams effectively
• Work with stakeholders to ensure recognition programmes are aligned across markets and meet organisational needs
• Organisational Resilience & Wellbeing - support the development of wellbeing strategies, including diagnostics, targeted interventions, and resilience programmes
• Assist in tracking wellbeing metrics and ensuring initiatives are effectively implemented
• Employer Branding and Recognition - assist in developing recognition programmes that strengthen DFI's position as an employer of choice
• Maintain and update content to reflect DFI's commitment to engagement and wellbeing on corporate platforms
• Diversity, Equity & Inclusion Initiatives - Support the DFI Inclusion Network in delivering quarterly events
• Promote and celebrate key observances agreed in the DEI strategy, such as International Women's Day (IWD) and International Men's Day (IMD).
• Collaborate with TMOD on leadership programs and DEI interventions to enhance the capability of people managers in leading inclusive teams
• Benchmark and advocate for enhanced policies that promote inclusivity, such as maternity and paternity medical cover, leave enhancements, and flexible workplace arrangements

Do you have experience in Team Member Engagement & Wellbeing?

• A minimum of 5 years' experience in HR, organisational development, team member engagement, or a similar role
• Strong project management skills, with the ability to manage multiple priorities and deliver results effectively
• Experience in designing and implementing employee engagement and recognition initiatives
• Strong analytical skills to interpret survey data and translate insights into actionable recommendations
• Excellent communication and collaboration skills, with experience working across diverse team and markets
• Bachelor's degree in Human Resources, Organisational Development, Psychology, Business Administration, or a related field
• Certification or training in data analysis, statistics, survey platform or related tools is a plus
• Passionate about driving team member engagement, wellbeing, and creating a positive workplace culture
• Proactive and adaptable, with the ability to work independently or as part of a collaborative team
• Strong attention to detail and problem-solving skills