DFI Retail Group

Is this your next challenge in People & Culture Business Partnering?

This role provides full-spectrum HR Business Partnering to Store Support Center (SSC). The incumbent is responsible for end-to-end HR support across the employee lifecycle, ensuring effective execution of HR operations and close collaboration with Group Centre of Excellence (CoE). The role requires a proactive, hands-on individual who drives results while maintaining strong people focus.

The challenge is to:

• Act as key liaison between Store Support Centre (SSC) and CoE teams to deliver full HR scope including workforce planning, talent acquisition coordination, onboarding, performance management, employee relations, and offboarding
• Partner closely with CoE (e.g. Talent Acquisition, Rewards, Learning & Development) to ensure effective rollout and delivery of HR services and programs
• Manage employee relations cases including discipline, grievances, and performance issues
• Ensure data accuracy in SAP and compliance with internal policies and local labour regulations
• Identify and implement process improvements to enhance operational efficiency
• Track key HR metrics (e.g., turnover, hiring cycle time, employee satisfaction).
• Provide actionable insights and recommendations for leadership team.

Do you have experience in People & Culture Business Partnering?

• Bachelor's Degree in Human Resources, Business Administration, or related disciplines
• Minimum 6 years of HR experience with proven exposure across full HR spectrum
• Experience in retail or FMCG preferred
• Experience in working in SSC and CoE operating model is an advantage
• Hands-on experience in SAP HRIS (e.g., SAP HCM / SuccessFactors) is required
• Able to thrive in a fast-paced, operational environment
• Proactive mindset with strong ownership and accountability
• Eager to learn and continuously improve
• Result-driven while maintaining people-oriented approach
• Strong communication and interpersonal skills
• Detail-oriented with problem-solving capability