DFI Retail Group

As part of the People & Culture function, the People Technology Manager / Senior Manager will act as the Deputy to the Head of People Technology, overseeing new technology projects and the day-to-day operations of group-wide systems such as Core HRIS, ATS, and LMS/LXP. They will represent the People Technology team in solution or market-specific project teams, collaborating closely with other People & Culture teams, IT, Procurement, various business stakeholders, and external vendors to ensure the timely delivery of tasks and seamless communication among all stakeholders.

Is this your next challenge in People Technology Transformation Projects?

The challenge is to:

• Operational Support: Lead and guide the People Technology sub-workstream teams in supporting existing P&C systems, ensuring timely issue resolution, collaborating with stakeholders, IT teams, and vendors for problem resolution, and driving continuous improvements from technical and user perspectives while maintaining documentation and providing progress updates to the Head of People Technology.
• Project Support: Work with the Head of People Technology on new P&C system implementations, overseeing the transition from local systems to group-level solutions. Engage with local P&C stakeholders, IT teams, and vendors to drive end-to-end project activities, including design, data conversion, testing, and adoption.
• Strategic Support: Proactively identify opportunities to enhance the effectiveness and efficiency of P&C systems and operations across all countries and banners. Provide insights for optimizing existing solutions and explore alternative options. Collaborate with internal People Technology team, business users, and key stakeholders to drive change initiatives.
• UI/ UX: Collaborate with cross-functional teams to translate business requirements into intuitive interface designs, conducting user research, and implement best UI/UX practices for optimal functionality and aesthetics. Advocate for a user-centric design approach, staying informed about industry trends to improve the user experience within the P&C function.
• Change Management: Work with the internal People Technology and People Transformation teams, implementation partners, and stakeholders to identify change management needs, develop strategies, create training materials, and lead change activities such as training sessions, communications, and user feedback sessions.
• Vendor Management: Manage relationships with external vendors, ensuring clear communication, adherence to service level agreements, and successful collaboration on projects and system support. Evaluate vendor performance and provide feedback for continuous improvement.

Do you have experience in People Technology?

• Bachelor’s degree in IT or a relevant discipline.
• Minimum 5 years of relevant experience in HR Technology and/or Consulting industry.
• Proven expertise in HRIS project management and exceptional communication skills, with a successful track record in overseeing global HR technology implementations, such as SAP SuccessFactors, Avature, ServiceNow, Workday, or Gaia.
• Demonstrated ability to proactively navigate complex situations with a can-do attitude, showing initiative and resourcefulness in problem-solving.
• Strong team player with a collaborative mindset, emphasizing teamwork, mutual support, and the ability to work effectively with cross-functional teams to achieve common goals.
• Proficiency in change management methodologies and experience in leading organizational change initiatives related to HR technology implementations.
• Experience in vendor management, including contract negotiation, performance evaluation, and ensuring vendor compliance with agreed-upon terms.