DFI Retail Group

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are business-minded and result-driven with a strong customer focus 
• You have experience in setting action plans, and setting and following up on goals
• You are self-reliant and motivated, with a proven ability to work as part of a larger team and across functions
• You have experience working in a fast-paced environment
• You have strong analytical skills and good communication skills
• You have the ability to engage others by creating a passion for your plans
• You have the ability to make quick decisions, take personal initiatives, and to prioritize and organize your work to use time efficiently
• You have experience in customer-oriented services or retail
• You have experience in managing and developing a team, preferably in a retail environment
• You are fluent in spoken and written Chinese and English
• You have an interest in home & business furnishing

WHAT YOU WILL BE DOING DAY TO DAY

• Ensure a consistent and seamless positive customer experience across all channels by driving the department to fulfil the IKEA customer motivators
• Lead and communicate the commercial calendar and store activity plan to store co-workers in a way that inspires their ownership and commitment to achieving overall goals
• Ensure the vitality of the IKEA store and website across all media by collaborating with the store’s commercial team and applying best practices from other stores to ensure customers visit more frequently
• Ensure a qualitative and efficient implementation in the store through clear communication, and make sure all functions take responsibility for delivering their respective contributions
• Understand the potential of the local market and collaborate with different store functions and the landlord to effectively communicate the IKEA Brand across various sales channels
• Possess a strong knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and competitors. Use this insight to support and drive the store’s commercial calendar
• Act promptly on commercial opportunities, including changes in product availability and customer feedback
• Analyze the performance of your responsible activities; identify successful activities, solutions and ideas, and apply these insights to enhance the planning of future activities
• Understand the impact of your actions and activities on the store’s financial results and be aware of which outcomes you can influence
• Understand IKEA’s social and environmental commitments and actively contribute to sustainability efforts

WORK PATTERN

• 210 hours per month, shift rotation between Monday to Sunday
• 6-7 days off per month + Public Holiday
• Location: Causeway Bay

TOGETHER AS A TEAM

To lead the development of efficient and effective commercial activities throughout the year, to drive traffic, maximize sales, profit and ensure vitality in the store 

STAFF BENEFITS

Annual Fixed Bonus, Discretionary Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our People and Culture Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.