DFI Retail Group

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are business-minded and results-driven with a strong customer focus
• You have experience leading and managing teams, developing people, and engaging others to create passion for shared goals
• You understand profit and loss and how to influence results through shop actions and have experience making commercial decisions based on local market information
• You have the ability to manage a variety of activities in parallel
• You understand the key principles of the shopping experience and have a strong background in customer-focused, fast-paced, multi-channel retail environments
• You have proven experience as a valuable contributor to customer satisfaction and business unit results
• You are self-confident and assertive, with the ability to influence through customer insights
• You are experienced in problem-solving, conflict management, and are open-minded on learn and explore new things
• You have experience leading and managing a team and the ability to engage the receiver and create a passion for your goal
• You are interested in home furnishing and IKEA food
• You have good analytical skills, are computer literate and ability to communicate confidently and clearly in spoken and written English

WHAT YOU WILL BE DOING DAY TO DAY

• Secure a consistent, seamless positive customer experience through all channels by ensuring that your shop is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me? "

• Secure successful implementation of country priorities and the sharing and implementing of good solutions in a digital way
• Analyze the qualitative performance of your shop using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
• Know your local market potential and work with your team and other functions to ensure your shop is locally relevant throughout the different sales channels
• Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups
• Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution
• Identify and develop the succession planning
• Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
• Operate IKEA Food in accordance with legislation, fulfil the IKEA Quality and Food Safety requirements.
• Support commercial initiatives and priorities before, during and after the shopping experience. Excellence in balance with customer expectations
• Responsible for identifying and removing hindrances to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment

TOGETHER AS A TEAM

• To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.

STAFF BENEFITS

Annual Fixed Bonus, Discretionary Bonus, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.