DFI Retail Group

Is this your next challenge in Customer Insights Management? 

• Lead customer analytics & insights for yuu program and partners to drives sales and customer engagement

• Define analytics roadmaps for the program and partners and responsible for end-to-end analytics delivery

• Leverage data to deliver actionable insights, from understanding business questions, framing analytics approach, data analysis to end presentation of results

• Leverage advanced analytics to uncover behaviour pattern, next-best-action, purchase propensity

• Deliver data-driven insights to evaluate offer/campaign performance and provide recommendations to improve response/ROI

• Lead the development of analytics use cases, data collaboration, data sharing to maximize data values to yuu partners

• Responsible for the design, development and deployment of BI dashboard, self-serve analytics tools for timely review of customer, business and promotion performance

• Support CRM activities through customer targeting, lists preparation and analysis

• Identify areas to improve efficiency and streamline process through automation

• Keep track on KPIs and regular reports on CRM and customer performance

Do you have experience in Customer Insights? 

• Bachelor’s degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or related fields

• 8+ years’ experience working on data analytics, data science, business intelligence, preferably in Retail, FMCG, Finance Service industry

• Solid experience in SQL, Python

• Experience in data visualizations like Tableau, Power BI

• Confident communicator of analytics to technical and non-technical audience

• A natural curiosity to interrogate data and identify hidden patterns to support business needs

• Knowledge of Google Cloud Platform is a plus