DFI Retail Group

This role is responsible for ensuring the efficient delivery of people & culture operation services across all People Services team in the region.  This role involves managing processes related to hire-to-retire, payroll, audit and benefits administration, while also driving continuous improvement initiatives

Is this your next challenge in People & Culture?

The challenge is to:

• Ensure the effective delivery of people services, including but not limited to hire-to-retire, payroll processing, benefits management, audit review, and employee inquiries, etc.
• Identify opportunities for process enhancements and implement best practices to improve service efficiency and effectiveness
• Ensure compliance with Company policies and procedures and assist with the development of new policies as needed
• Develop and maintain people services metrics, providing regular reports to senior management when needed 
• Collaborate with respective stakeholders to address people and culture related issues and improve service delivery
• Leverage people services technology and tools to streamline processes and enhance team member experience
• Develop training materials and programs for people services team members on policies, procedures, and/or systems

Do you have experience in People Transformation/ HR Operations?

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in HR operations or shared services, with at least 2 years in a managerial role
• Strong knowledge of HR policies, employment law, and best practices
• Excellent communication and interpersonal skills
• Proven ability to lead teams and manage cross-functional projects
• Proficiency in HRIS and other relevant HR Technology 
• Ability to analyze data and make informed decisions
• Strong problem-solving skills with a proactive approach
• Commitment to providing high-quality service to team members and management
• Ability to manage multiple priorities and meet deadlines