ROLE PURPOSE

Reporting to the Head of Operations, with a dotted-line reporting relationship to the Head of Finance, the role works closely with the Finance team. The role partners with the Operations and Finance teams to provide timely, accurate, and actionable business insights that drive store performance across the network. The incumbent will monitor financial and operational trends, identify risks and opportunities, and collaborate with key stakeholders to support decision-making, improve productivity, and optimise sales, labour, and cost performance at the store level.

PRINCIPAL ACCOUNTABILITIES

Financial performance reporting on weekly basis, in a lateral format by store

sales vs LY / latest momentum
basket value vs LY / latest momentum
item per basket vs LY / latest momentum
customer count vs LY / latest momentum
weekday / weekend sales ratio
work with Area Managers to develop corrective action plans

Call out store abnormality on weekly / monthly basis

abrupt sales fluctuation
significant surge in shrinkage
abnormal customer count drop
sudden surge in basket value

Budgeting, forecasting & rolling projections

work with Finance on full year budget / latest forecast by store
work with Operations Manager on next month forecast by store
work with Property to forecast sales on new / post renovation stores

Track Operations KPIs on monthly basis

work with Workforce Analyst to develop sales per labour hour deployed

Shopfloor
Pharmacist

work with Workforce Analyst to track and optimize PT / FT deployment
Shopfloor
Pharmacist
labour cost to sales
shrinkage to sales
stock day / slow-moving stock
work with Area Managers to develop corrective action plans

Stakeholder support

provide timely support to operations team to translate financial data into actionable insights
examples:

delivery schedule
banking frequency
fixture productivity
operating hour

REQUIREMENT AND QUALIFICATIONS

Recognized Diploma or Degree qualification.
At least 4–6 years of relevant experience in business analysis, FP&A, or commercial finance, preferably in a retail or multi-site environment.
Strong analytical and data interpretation skills with high proficiency in Excel and business intelligence tools.
Good understanding of store-level P&L, labour productivity, and retail operations.
Ability to translate financial data into clear, actionable insights for operational teams.
Strong stakeholder management and communication skills across Finance, Operations, and Property teams.
Proactive, detail-oriented, and comfortable working in a fast-paced retail environment.
Goal-oriented team player.

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com