DFI Retail Group

The Operations Support Executive provides comprehensive administrative and operational support to ensure smooth execution of retail and promotional activities. This role involves managing documentation, coordinating stock allocations, supporting financial processes, and ensuring compliance with operational standards. Strong organizational skills, attention to detail, and effective communication are essential.

Key Responsibilities:

1. Administrative & Documentation Support

• Process administrative tasks related to sales and operations.
• Prepare and ensure stock allocations are completed before deadlines.
• Arrange, coordinate, and distribute stock allocation to relevant stakeholders.
• Raise invoices and ensure timely submission for payment processing.
• Collate monthly files and maintain GSM tactical and P-cycle records.
• Manage and submit application requests to external vendors and follow up to completion.
• Compile Ops meeting agendas and handle ad-hoc administrative duties.

2. Finance & Billing Support

• Assist with billing submissions and payment follow-ups.
• Process overcharge and refund requests.

3. Coordination & Communication

• Coordinate with stores to obtain required information and responses.
• Communicate atrium and site activation details to store teams and vendors.
• Serve as a point of contact for administrative queries from vendors and internal teams.
• Support coordination with store teams on GRN and stock movements.
• Ensure clear communication and proper documentation of issue resolution.

4. Stock & Voucher Management

• Track and manage OP vouchers.
• Distribute and record Rx pads, drowsy labels, lanyards, card cases, generic TM cards, and markdown stickers.
• Coordinate issuance of orange badges.

5. Compliance & Data Accuracy

• Verify supporting documents and data accuracy before submission.
• Track discrepancies and follow through until resolution.
• Maintain organized records for audits and internal reference.