DFI Retail Group

Reporting to the Director of People Technology and Transformation, the People Technology Programme Manager will oversee the reimplementation and deployment of SuccessFactors, focusing on Employee Central, Performance, Talent & Succession, and Recruiting modules. The Manager will lead a dedicated team of approximately five members and work closely with both the SI partner, Group Technology and People & Culture stakeholders to ensure successful delivery and adoption of the solution.

Key Responsibilities

Programme & Team Leadership

• Oversee the optimization and new implementation of SAP SuccessFactors modules - including Employee Central, Performance, Talent & Succession, and Recruiting - as part of the overall people technology transformation agenda.
• Manage a Project-funded project team, set objectives, allocate workloads, and track progress against key milestones to ensure optimal delivery.
• Lead and manage a team covering both functional and technical aspects for coordinated execution of people technology initiatives.
• Chair the steering committee; report on project updates, risks, mitigation plans, and present governance documentation and recommendations to sponsors.
• Implement programme controls, governance structures, and risk mitigation strategies to support timely and effective project delivery.

Strategic Partnership & Stakeholder Engagement

• Partner effectively with SI partner, Group Technology, People & Culture teams, and key stakeholders to ensure solution delivery aligns with the people technology strategy and roadmap.
• Collaborate closely with group and local teams to identify, assess, and resolve upstream/downstream implications throughout the project lifecycle.
• Facilitate clear communication, issue resolution, and status reporting for sponsors, project leads, and all stakeholders.

Project Management, Delivery & Process Optimisation

• Develop and manage comprehensive project schedules, budgets, and documentation aligned with committed plans and cost requirements.
• Lead end-to-end enhancement and delivery of HR technology modules, including planning, execution, change management, user adoption, and timely milestone closure.
• Oversee system configuration, data migration, integration, testing, training, and deployment phases, ensuring seamless transitions from local P&C systems to SAP SuccessFactors through collaboration with P&C stakeholders and external vendors.
• Manage preparation and review of all critical project documentation such as functional/technical requirements, project plans, status reports, and governance records.
• Champion process optimisation and best practices to foster a digital-first, data-driven environment, proactively managing issues and supporting team training.
• Collaborate with P&C users, IT teams, and vendors to drive system initiatives, including requirements gathering, functional analysis, data conversion, user acceptance testing, and post-implementation support.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Human Resources, or a related discipline is required.
• At least 8 years of experience in HR technology, IT programme management, or business transformation projects, with at least 4 years in a team management role.
• Proven track record in leading end-to-end SAP SuccessFactors (or similar cloud HRIS) implementations, including Employee Central, Performance, Talent & Succession, Recruiting, and other modules.
• Demonstrated experience managing funded projects and multi-disciplinary teams in a large or complex organisation.
• Strong knowledge of HR business processes and their mapping to digital solutions, especially SAP SuccessFactors.
• Skilled in stakeholder engagement, vendor management, process analysis, and change management in global or matrixed environments.
• Extensive experience in project management methodologies (Agile/Waterfall), with recognised certifications (e.g., PMP, PRINCE2) preferred.
• Superior leadership and people management skills, with the ability to build, coordinate, and develop high-performing teams.
• Strong problem-solving, analytical, and decision-making abilities.
• Excellent verbal and written communication skills to engage with senior leaders, cross-functional teams, and external partners.
• Demonstrated ability to influence, negotiate, and resolve complex issues in a fast-paced and uncertain environment.