DFI Retail Group

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are business-minded and result-driven with a strong customer focus.
• You have experience working in a commercial environment.
• You have experience working in a customer-oriented business.
• You have experience actively selling by understanding customers and their needs.
• You have an interest in people’s everyday lives at home and home furnishing.
• You are open to change and highly flexible.
• You have the ability to work together in a team.
• You have the ability to engage others by creating passion for your plans.
• You have the ability to make quick decisions and take personal initiatives.
• You have the ability to communicate effectively in English.
• You have the ability to prioritize and organize your own work to make efficient use of the time available.
• You have a clear and proven ability to meet and exceed customers’ demands, thereby increasing sales.
• You have values that reflect the IKEA values.

WHAT YOU WILL BE DOING DAY TO DAY

• Ensure you have the right number of competent co-workers in the right place at the right time, and secure that they are fully able and available to serve customers and actively help them to buy.
• Ensure the shop is in excellent shape, fully and efficiently stocked with the four merchandising basics in place at all times, and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. Follow up and take action accordingly by using proven solutions and good examples.
• Actively sales steer to your department’s top-selling products, prioritized products (e.g., overstock/övertag), and IKEA service products in order to maximize sales and long-term profitability.
• Act quickly on commercial opportunities, changing availability of products (overstock and out of stock), and customer feedback (10 most asked questions).
• Keep an active eye on the competition and take appropriate action when necessary, communicating this to your matrix partner in the Service Office.
• Develop your team and its individual members, ensuring you have a succession plan in place.
• Actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

TOGETHER AS A TEAM

To inspire and surprise visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors’ expectations. This will strengthen the IKEA Brand and convert more visitors into customers. 

STAFF BENEFITS

Monthly Store Sales Incentive, Annual Fixed Bonus, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filled for future reference.